MCrashCraft Privacy Policy

FOSSBilling.org - Client Management, Invoicing and Support Software

MCrashCraft – Privacy Policy

Effective Date: 3/21/2026

MCrashCraft (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our services, including website hosting, email hosting, server hosting, domain services, and account management.

By using MCrashCraft services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to operate our services safely and effectively.

1.1 Account Information

Collected through FOSSBilling:

Email address
Username
Encrypted password
Billing history
Support communications

We do not collect sensitive personal information unless voluntarily provided.

1.2 Hosting & Server Information

Collected through HestiaCP, Pterodactyl, and our hosting systems:

IP addresses
Login timestamps
Resource usage
Server configuration details
Security and error logs

This data is required for performance, troubleshooting, and abuse prevention.

1.3 Domain Information (Internet.bs)

If you register or manage a domain through us:

WHOIS data is handled by Internet.bs
Registry rules and ICANN policies apply

We store only the minimum information needed to manage your domain.

1.4 Cookies & Analytics

We use cookies for:

Login sessions
Website functionality
Non‑identifiable analytics

Cookies do not contain personal data.

2. How We Use Your Information

We use collected information to:

Provide hosting and server services
Authenticate accounts
Process billing
Improve service performance
Prevent abuse and security threats
Comply with legal obligations

We do not sell, rent, or trade your information.

3. How We Protect Your Data

We use:

Encrypted passwords
Secure server environments
Firewalls and DDoS protection
Access logging
Encrypted connections (HTTPS, SFTP)

We do not access your files unless required for support or a verified abuse investigation.

4. Payment Information

Payments are processed through third‑party gateways integrated with FOSSBilling.

We do not store:

Credit card numbers
Bank details
Payment processor credentials.

5. Email Hosting Privacy

For users of our email hosting:

We do not access email content unless required for troubleshooting
We do not scan, sell, or analyze email content
You are responsible for securing your login credentials

6. Data Sharing Policy (Important Update)

We do NOT share customer information with anyone.

We do not share, sell, or disclose your information to:

Advertisers
Third‑party marketers
Private individuals
Companies
Unverified law enforcement
Any unauthorized party

The ONLY exception: Verified legal requests.

If law enforcement requests customer information:

The request must be lawful and valid
The requesting officer must go through the Lorain County Sheriff’s Office
Verification is required to prevent police impersonation
We will not release any information until verification is complete

This protects our customers from fraudulent or unauthorized data requests.

7. Children’s Privacy (COPPA Compliance)

We do not knowingly collect personal information from children under 13. Accounts for minors must be created with parental permission.

8. Your Rights

You may request:

Access to your data
Correction of inaccurate data
Deletion of your account and associated data
A copy of your stored information

9. Data Retention

We retain data only as long as necessary for:

Service operation
Security
Legal compliance

When you request account deletion, we remove:

Account details
Server data
Email accounts
Logs associated with your user

Some security logs may be retained temporarily.

10. Third‑Party Services

MCrashCraft uses:

FOSSBilling
HestiaCP
Pterodactyl
Internet.bs

These services have their own privacy policies. By using MCrashCraft, you also agree to their terms.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Continued use of our services means you accept the updated policy.

12. Contact Information

For privacy questions or data requests:

Email: Contact@mcrashcraft.com Website: https://mcrashcraft.com